According to our latest survey,1 the primary domains in which organizations use, or plan to use, text mining and analysis tools and applications fall under the three principle areas of CRM: sales, marketing, and customer service.
Advisor
Where Organizations Apply Text Mining and Analysis
By Curt Hall
Posted August 29, 2011 | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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