David Constant is a partner with Process Inc., the first spin-off of the SEI. Established in 1990, Process Inc. is an SEI Partner for the delivery of authorized CMMI^® training and assessment services. Mr. Constant is recognized in the performance improvement community as an incisive thinker and a rapid-impact strategic coach. For more than a decade, he has provided CMM/CMMI training, assessment, and consulting services to clients in a wide variety of industries, from Fortune500 firms and large government IT organizations to small development shops. Mr. Constant is recognized worldwide for his passion and insight concerning CMMI-based performance improvement and is a guest speaker and writer. He has published award-winning research in organization theory and information systems. He can be reached at david.constant at processinc.com.