Ditka Reiner is President and Founder of Reiner Associates, Inc., a consultancy in San Francisco, California, USA, specializing in technology, commodity and service contract negotiations, strategic sourcing, contract consulting, and software portfolio analysis. She has more than 20 years' experience in IT, which includes a broad range of specialties including application development, operation management, and distributed and mainframe change management. During her 18-year tenure at Fireman's Fund Insurance Companies (FFIC) and in her consulting practice, Ms. Reiner has negotiated a wide range of complex software, service, and outsourcing contracts, which she shares with others in the industry. She holds bachelor's and master's degrees in education and psychology. She can be reached at ditka at reinerassociates.com.