Ben Moore is a Principal at the Sprit Consulting Group. He has more than 30 years' experience in managing and consulting to complex IT organizations. He has led ITIL implementations for the US federal government in the intelligence community. Mr. Moore conducted major engagements forFortune 500 companies supporting their IT management and is known for his expertise in implementing best practices to improve the quality of IT organizations. He is an ITIL Certified Service Manager and trainer. He can be reached at bmoore at spritconsulting.com.