Martha Lindeman has been helping IT projects exceed their user-experience goals since 1985, when she received her PhD in psychology from Harvard University. Dr. Lindeman has consulted on, coached, and led successful projects in a wide variety of industry domains and government agencies. As President of Agile Interactions, Inc., she specializes in helping people achieve their goals for people-to-people and/or people-to-technology interactions. Her "GAINS" process helps leaders draw other people into achieving Goals using the Attraction, Information, Next action cycle, thereby supporting the leader's Success. Dr. Lindeman can be reached at martha at gainsdesign dot com.