Narendra M. Gangavarapu has been working in the ICT division of RailCorp, Australia, since 2007. He holds a master's degree in computing, a postgraduate diploma in computer applications, and a double bachelor's degree in commerce and physiotherapy. Mr. Gangavarapu has worked in IT for over 11 years, on various continents, in such fields as banking, healthcare, telecommunications, education, and transportation. Apart from previous bouts of business architecture, his experience includes project management, solution architecture, business analysis, and programming. Mr. Gangavarapu holds an honorary Adjunct Fellow position in the School of Computing and Mathematics at the University of Western Sydney. He can be reached at narendramg at gmail.com.