There's a lot to think about when contemplating the value and use of the mass of data that is undoubtedly accumulating every day within your firm. In this issue of CBR, we provide you with a solid footing for understanding and moving forward with your own deliberations. In a manner of speaking, your data is the "bird in your hand" that you may not even know you hold — or have not yet developed the skills to hold. Reading what our experts have to say on the subject will provide a mental framework for approaching the decisions necessary to take advantage of the wealth of information at your fingertips.
March 2011
February 2011
Just the Facts, Ma'am
Great customer experience demands an objective assessment of the client's behavior in the context of real-world interactions. All too often that work is subverted by subjectivity, personal agendas, and corporate politics.
February 2011
In this issue of CBR, we set out to examine the ways in which strategic IT planning influences the value that IT delivers to the organization, as well as the degree to which the planning process is perceived to affect organizational outcomes and results. With this focus, we can both benchmark the planning process itself and, at the same time, tackle the question of its relationship to IT value. Given the current and ongoing economic struggles facing businesses both large and small around the world, this seemed like an excellent time to discuss the value of strategic IT planning.
January 2011
This issue of Cutter Benchmark Review is the sixth installment in our annual series forecasting technology trends. As faithful readers know, in this issue we examine the range of IT developments that have either surfaced or endured in the past year and look back across previous years to see how the technology landscape is evolving. We also reflect on the multitude of contributing factors that will influence your decision-making processes as you consider your options for change (or staying the course) in the near future. We believe the two sometimes-opposing viewpoints of our contributors will give you much to think about as you come to your own conclusions. We hope that you find this annual IT trends issue of CBR interesting and useful and that it gives you plenty of food for thought as you evaluate your technology use and priorities for this year.
January 2011
It's About Preparation
Crises of different types share fundamental commonalities, such as the need to employ IT to coordinate responders and inform stakeholders. Organizations should have well-constructed and well-rehearsed crisis management plans. Such preparedness can help make any crisis response effort more effective.
In this issue:- The Role of IT in Crisis Management
- Reacting to a Crisis: The Role of Planning and Technology in Crisis Communication
- The Multifaceted Role of IT in Crisis Response: Lessons from the Asian Tsunami Disaster
- Managing Information Flow Challenges in the Supply Chain
- Emergency Management Task Complexity and Knowledge-Sharing Strategies
- Toward a Framework for Crisis Decision Support Systems: Information Requirements for Contextual Team Situation Awareness