Business Transformation Requires Transformational Leaders

Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans—you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.

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Diarmuid Lane looks at text- versus voice-based question answering (QA) systems in financial services. He explores a larger question: how efficient are chatbots, really? 

Magesh Kasthuri looks at blockchain’s impact on fintech. The article delves into the analysis of a specific technology; perhaps one of the most foundational technologies in the fintech basket. Kasthuri discusses the inevitability of BaaS and its security concerns. 

Based on findings from a Cutter Consortium survey examining the adoption and application of AI technology, this article looks at six AI adoption drivers in banking and financial services: (1) competition; (2) the availability of massive data sets; (3) the growing number of commercial AI-based applications; (4) innovation among the players; (5) a growing understanding and appreciation of the potential of AI, ML, and natural language processing (NLP); and (6) increasingly sophisticated user interfaces and customer experience/engagement. 

The authors take a detailed look at fintech and marketing and how big data, analytics, marketing, and financial services can be leveraged.

This article focuses primarily on the financial services industry, noting the importance of connectivity, digital assets, and regulation. The authors recognize the opportunities and disruptions that fintech creates. They look at how incumbents must respond opportunistically and defensively to fintech adoption. 

This issue of Cutter Business Technology Journal (CBTJ) describes the range of methods, tools, techniques, and applications of the fintech revolution. The articles demonstrate fintech’s importance and explore the diff­erent levels of fintech technologies, experimentation, and applications. While many questions remain, fintech is unstoppable. Institutions, companies, and whole countries are adopting it for financial, political, and even military purposes. Make no mistake: fintech is a game-changer.

Many technologies exist today that have the potential to change the manner in which we get work done. Currently, the software developer job is heavily labor-intensive. Yes, we use software tools to perform many of the repetitive tasks; however, for the most part, the programming job is performed by highly talented individuals who specify, design, code, and test complex pieces of code and make them work. We have attempted to automate such tasks, but we can best characterize current efforts as assistance (helping workers by providing guidance and information) rather than automation (replacing humans with machines). In this Executive Update, we identify 20 technologies that have the potential to alter this picture in both the near and long term. 

Years ago, I started down the track of data democratization upon reading some Cutter Consortium Executive Reports, where the authors generally posited that if you want to manage an asset better, you must manage the data around the asset better. That may be all you have to do. But since we have to manage our companies through data, we need lots of people to do it. Hence, we need data democratization. In this Advisor, we explore how organizations can achieve data democratization.