Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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Insight
Artificial intelligence (AI) and machine learning (ML) are technologies that can solve problems and do a world of good. But we must not forget that they are fallible and require human oversight. AI/ML developers must adhere to a strong code of ethics and employ ethicists to audit new applications. They must also ensure valid and reliable data testing and remain vigilant to the possibility that the technology may not work as intended.
Design thinking helps companies identify real issues they never knew existed and leads to innovative digital and non-digital solutions never before imagined.
Digital transformation is not an end point; it is just a beginning. It is imperative to continuously evolve your digital solutions to keep meeting the needs of your users and your market.
This edition of The Cutter Edge discusses how leaders can prepare themselves for the changes in the software industry; how to master sustainability as technology continues to evolve; what's up and coming with blockchain, and more!
To succeed in the future, we must make difficult changes to move our organizations into the 21st century — and creating real teams is the answer.
We are increasingly hearing about the role of the CCO — the chief customer officer — who has the authority to ensure that the organization provides a unified and seamless customer journey/experience across all customer channels and guides the adoption and dissemination of CX practices and technologies. But just how standard is the role of the CCO among organizations?
Complex technology projects require a pushback against biases, oversimplifications, and the need for certainty that will inform many proposed solutions. The role of dissent is to harden and strengthen these proposals and to identify the right course of action among them.
Kaine Ugwu presents a series of tips, tricks, and techniques to approach the development of a digital architecture. He offers some clear guidance on putting the experience of customers at the heart of the architecture, positioning digital as a strategic approach to reimagining business models and infusing the organization with agility. Ugwu proposes a pragmatic use of industry reference models and pinpoints the key areas that need to be addressed to kickstart this process.