Bill Phifer is a Fellow at HP Enterprise Services, with responsibility for service assurance and service management strategies for Applications Management Services. He is an SEI-certified CMMI Lead Appraiser with over 35 years in IT, including 18 years in software process implementation and improvement, measurement, service management, and project management. Mr. Phifer is also a Lead Evaluator for Carnegie Mellon University's eSourcing Capability Model for Service Providers (eSCM-SP), with an interest in sourcing best practices. He is a regular presenter at IT industry conferences and seminars such as SEI's SEPG, itSMF's USA Fusion, and those by IEEE.

Mr. Phifer is currently involved in research and architecture of end-to-end IT lifecycle process integration between applications and infrastructure using multiple industry reference models and standards, such as CMMI, ITIL/ISO 20000, eSCM, ISO 9000, ISO 27001, and COBIT. He is a member of the Philadelphia Software Process Improvement Network, itSMF Lehigh Valley Local Interest Group, and a former president and current board member of the Delaware Valley Science Council.