Metrics is a people business. Having spent more than 15 years in the metrics field, that concept has reinforced itself with every engagement I've undertaken, first as a project leader within large companies and later as a managing partner in a private consulting and training firm. Measurement may initially seem to be about benchmarks, trends, and data, but what comes first is getting the data. And to do that, you have to be with and talk to people.
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About The Author
Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries.
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