We all know by now that the relationship between the parties of an outsourcing contract is paramount to the success of the deal. While there is a fair bit of advice out there, it is mainly process-orientated (e.g., communicate frequently, plan together, have improvement workshops). But what if you genuinely do not like your counterpart on the other side?

It may not be a simple personality clash with which you have to live. It could just be that your opposite number holds very different values from yours when it comes to managing contracts.