Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans—you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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One of the primary issues impeding organizations from carrying out their customer experience (CX) management initiatives is a lack of CX professionals within the organization. So how are organizations meeting or planning to meet their CX implementation needs? This Advisor provides some answers.
In this edition of The Cutter Edge, 25 CEOs and business leaders share their response to the COVID-19 crisis, the use of blockchain in healthcare to manage and monitor COVID-19 patients is explored, and more!
In this report, you'll find interviews, conducted by several partners from Arthur D. Little, with 25 CEOs from Hong-Kong, Singapore, and Italy who shared how they’ve been responding to the COVID-19 crisis. All represent firms that operate critical infrastructures in their respective countries. Their advice is very valuable to CxOs in all industries across the globe.
As the world comes to terms with this “new normal,” it is easy to resort to a mindset of how things will be materially different following this worldwide management and, ultimately, recovery from a significant disruption to how we live our lives. As executive technology leaders, we have a choice to make about how we react to this disruption and how we prepare for future disruptions from a data and digital technology platforms standpoint.
In this Update, we make the case for stronger customer involvement, clearer governance, quantification of value, and a sharper focus, as we find these elements are the four main reasons implementations of customer journeys fail.
While often neglected, initiatives aimed at improving the employee experience can have an immediate and positive impact on customer satisfaction and, ultimately, the bottom line. Customer experiences do not just happen; they are the direct results of activities by the employees with whom customers come in contact. What can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?
We all know that businesses are being disrupted faster than ever before — and innovation launch and adoption cycles are dropping; entrepreneurial startups are one of the main driving forces for this acceleration. Big businesses are hurting — and in the face of a period of economic uncertainty hindering growth — they want in on the act.
Adoption of innovative business models is essential for new market entrants. In the build-versus-buy debate, I vote for buy, but it’s important that the BaaS provider be a trusted partner, not simply a commodity supplier.