Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans—you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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In the Cutter Consortium on-demand webinar “4 Key Questions: What You Need to Consider for Successful Digital Transformation,” Cutter Consortium Senior Consultant Johan Treutiger addresses four key questions over four key transformational areas your organization should consider to successfully achieve a digital transformation. In this Advisor, we share four questions asked at the end of the webinar that may help you in your transformation efforts.
In this Advisor, we examine the first two levels of a maturity continuum — customer dissassifaction and customer satisfaction — and discuss the associated behaviors on the part of the service provider.
Jorge Silva presents a radical departure from conventional wisdom. He documents his own experience with his software company to suggest that the historical structure of organizations is outdated and needs to be replaced with a new construct, one with minimal hierarchy and no “bosses.” Silva suggests that this new construct releases creativity and innovation, allows organizations to become nimble and adaptable, and engages employees as leaders and owners.
Culture is defined by the customs, arts, social institutions, and achievements of a particular social group. Workplace culture is the environment that you create for your employees. This includes the mix of organizational leadership, values, traditions, beliefs, interactions, behaviors, and attitudes that contribute to the emotional and relational environment of the workplace. The authors define six drivers that determine the culture of a workplace and provide insight on how these drivers interact to create an environment that is either enabling and energizing or toxic and debilitating, with an extended discussion of the perceived value of people and teams.
Bill Fox explores why so many employees are disengaged in the workplace. Fox has been exploring this for several years, engaging business leaders on their thoughts on what employees lack and long for in their work environment. From his research, he defines several themes that may provide new, untapped avenues for greater employee happiness, engagement, and, ultimately, customer satisfaction and business results.
This month’s CBTJ addresses the following question: what can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?
Instead of moving from technology to key customers with an abstracted total addressable market (TAM), we must instead quantify artificial intelligence (AI) and machine learning (ML) benefits where they specifically fit within business strategies across segment industries. By using axiomatic impacts, the fuzziness of how to incorporate AI, ML, and big data into an industry can be used as a check on traditional investment assumptions.
This issue of The Cutter Edge discusses the softer challenges of remote work such as trust, morale, and culture; how COVID-19 can help architects design systems to survive unpredictable situations, and more ...